Not all of our capos from this period had this flatter curve, and not all users who got one would be effected. We estimate that less than 2% of users would be effected by this.
But if you are one of those who were effected, and if your new Shubb Capo is too tight to be useful on your instrument, we’d like to swap with you for one that will work better.
Here’s what to do:
Email us and tell us which model capo you have, and approximately when you bought it. If it is handy for you to take a digital picture of your capo, then please attach one. If we determine that it qualifies for an exchange, we will send you a postage-paid envelope to return your capo. As soon as we get it, we will send you a replacement that has the correct range.
Only the following models were subject to this variation and qualify for this exchange:
Polished nickel (C1, C2, C3, C4, C5)
Brushed Nickel (C1n, C2n, C3n, C4n, C5n)
Capo Noir (C1k, C2k, C3k, C4, C5k).
And only those with the roller design that was introduced in January 2013.