Warranty
We proudly stand behind our products.
The term “lifetime guarantee” is a little ambiguous. Whose life? Yours? Mine? The company’s? The product’s? And besides that, it seems to me like something that doesn’t need to be advertised, it should just be that way. It should go without saying that a company should stand behind its products. That’s why we’ve never published or flaunted a guarantee. We just do it. Not because we have to, but because we want to.
I’m an old-fashioned business man. I take pride in my company and my products. I believe that things should be made to last for many years, and that’s how we make our capos. I enjoy hearing from people who have been using their original Shubb capo for twenty or thirty years and more.
With years of hard use, rubber sleeves will wear out, and Delrin caps can become too rounded. That’s normal wear. We make all these replaceable parts available to purchase.
If anything besides those parts has gone wrong with your Shubb Capo, let us know. We’d like the opportunity to repair it. All it will cost you is the postage both ways. We’ll fix it (or replace it) for you promptly and get it on the way to you. That is not a legal contract, it is my personal promise.
…Rick Shubb
store@shubb.com • 707-843-4068
PS: Shubb Capos are truly some of the most repairable capos in the world. That’s why we offer nearly every replacement part right in our store. Our capos are extremely durable, with millions of capos sold worldwide, almost all of which are still in service. When we do see that occasional road-worn capo that needs its pad re-glued, or a rivet tightened, it’s like having an old friend stop by for a visit. We’re here to help if we can. Please don’t hesitate to reach out if you have questions.